Privacy Policy

Caleb Chapman's Soundhouse A DBA of Chapman Music Inc.

Effective Date: 5/6/26 Last Updated: 5/6/26

1. Introduction

Chapman Music Inc., doing business as Caleb Chapman's Soundhouse ("Soundhouse," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit our website at ccsoundhouse.com (and related subdomains), interact with our forms, communicate with us, or enroll in our music performance programs.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

  • Fill out a contact form, audition registration form, studio tour request, or any other form on our website

  • Submit a Meta (Facebook) Lead Ad form expressing interest in our programs

  • Enroll a musician in any of our band programs, tour programs, or events

  • Contact us by phone, email, or text message

  • Register for medical information, financial assistance, or other program-related forms

  • Participate in surveys, testimonials, or feedback requests

This information may include:

  • First and last name (of the parent/guardian and the prospective musician)

  • Email address

  • Phone number (for the parent/guardian and, where applicable, the musician)

  • Mailing address

  • Date of birth and age (of the prospective musician)

  • School and grade information

  • Musical experience, instrument(s) played, and skill level

  • Emergency contact information

  • Medical information relevant to participation (e.g., allergies, medications)

  • Payment and billing information (processed through our third-party payment processor)

  • Any other information you choose to share with us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited, time spent on pages, and referring URLs

  • Date and time of visit

  • Cookie and similar tracking technology data

2.3 Information from Third Parties

We may receive information about you from:

  • Meta (Facebook/Instagram) when you submit a Lead Ad form

  • Our payment processor (for transaction confirmation)

  • Referrals from existing families, schools, or community partners

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested information about our programs

  • Schedule and confirm studio tours, auditions, and other appointments

  • Process program enrollments, payments, and related transactions

  • Send you transactional communications (confirmations, reminders, updates, account notifications)

  • Send you marketing and promotional communications when you have opted in (special offers, program announcements, event invitations, performance updates)

  • Provide customer support

  • Maintain the safety of our musicians during participation (medical and emergency contact use)

  • Improve our website, programs, and services

  • Comply with legal obligations and enforce our Terms of Service

4. SMS / Text Messaging Communications

When you provide your phone number through one of our forms (including our website forms or Meta Lead Ad forms) and consent to receive text messages, you may receive SMS messages from Caleb Chapman's Soundhouse.

  • Message Types: Transactional messages (such as confirmations, reminders, updates, and account notifications) and, with separate consent, marketing and promotional messages (such as special offers, program updates, and event invitations).

  • Message Frequency: Message frequency varies based on your engagement and program participation.

  • Message and Data Rates: Standard message and data rates may apply.

  • Opting Out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us.

  • Help: Reply HELP to any message for assistance, or contact us at info@ccsoundhouse.com or (801) 763-0200.

  • Carrier Liability: Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services (such as our SMS platform provider) is permitted solely to deliver the messages you have opted in to receive. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service providers and subcontractors who help us operate our business, including: our CRM and SMS platform provider (HighLevel / Birch Tech), our email service provider, our payment processor, our scheduling platform, and similar service vendors. These providers are contractually required to protect your information and use it only for the purposes for which we share it.

  • Legal and safety purposes when required by law, subpoena, court order, or to protect the rights, safety, or property of Soundhouse, our musicians, our staff, or others.

  • Business transfers in the event of a merger, acquisition, or sale of all or a portion of our assets, in which case affected users will be notified.

We do not share your information with affiliates or third parties for their marketing or promotional purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (including Meta Pixel) to:

  • Remember your preferences

  • Analyze website traffic and performance

  • Measure the effectiveness of our advertising campaigns

  • Deliver relevant advertisements on platforms like Meta (Facebook/Instagram) and Google

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

7. Children's Privacy

Our programs serve young musicians, many of whom are under the age of 18. We collect information about prospective and enrolled musicians (including children under 13) only with the involvement and consent of a parent or legal guardian.

  • We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.

  • Parents and guardians may review, update, or request deletion of their child's information at any time by contacting us at info@ccsoundhouse.com.

If you believe we have inadvertently collected personal information from a child under 13 without proper parental consent, please contact us immediately and we will take steps to delete the information.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of your information

  • The right to opt out of marketing communications

  • The right to opt out of SMS messages by replying STOP

  • The right to withdraw consent where consent is the basis for processing

To exercise any of these rights, please contact us at info@ccsoundhouse.com.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us to learn more.

Utah Residents

If you are a Utah resident, you may have rights under the Utah Consumer Privacy Act. Please contact us to exercise these rights.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

11. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Caleb Chapman's Soundhouse (a DBA of Chapman Music Inc.) 2415 W 700 S, Suite S Pleasant Grove, UT 84062 Phone: (801) 763-0200 Email: info@ccsoundhouse.com

This Privacy Policy was last updated on 5/6/26.